Returns & Refunds — SILORA

Returns & Refunds — SILORA

We want the return conditions to be clear before purchase. All orders are subject to this policy, while respecting any mandatory consumer rights that apply in the customer’s country.

Unopened products

Unopened and unused products in original condition may be requested for return within 7 days of delivery, unless applicable consumer law requires a longer mandatory period.

Opened personal-care products

For hygiene and safety reasons, opened or used personal-care products are generally not returnable unless they arrived damaged, incorrect, or applicable law requires otherwise.

Damaged or incorrect products

If an item arrives damaged or differs from what you ordered, contact us within 48 hours of delivery through the Contact page and include clear photos of the product and outer packaging.

Starting a return

Please contact us before sending any product back. Once the request is reviewed, we will provide the appropriate return instructions and address. Returns sent without prior approval may not be processable.

Return shipping cost

If the return is due to a SILORA error, a damaged product, or an incorrect item, return shipping cost is handled according to the case. For permitted change-of-mind returns, return shipping may be the customer’s responsibility unless applicable law requires otherwise.

Refunds

After receiving and inspecting the returned product, we will notify you of the outcome. If the refund is approved, it will be returned to the original payment method when possible. The payment provider or bank may require additional processing time.

Contact

For any return or exchange request, use the Contact page in the store.